VOÏA

an AI-powered, conversational Voice of Client platform for b2b that turns client feedback into insight.

Real Conversations

VOÏA lets customers speak freely, while AI captures what actually matters—sentiment, satisfaction, and hidden drivers.

Less bias. More truth. Better decisions.

Actionable insights

VOÏA turns conversations into structured insights—NPS, ratings, account health, churn signals, growth opportunities.

Everything in one place. Ready to act.

VOÏA : HEAR EVERY CLIENT. ACT WITH CLARITY.

clear. Accurate. instant.

Built for SMBs in B2B markets, VOÏA engages your clients in natural conversations and turns their feedback into structured insights — NPS, sentiment, and improvement priorities — helping you strengthen relationships and retain trust over time.

  • Conversational and contextualized

  • Insights you can trust

  • Designed for SMBs budget

  • Ready to launch

conversational

VOÏA adapts every exchange to the person behind the feedback, making clients feel understood instead of surveyed. Responses are richer, more honest, and faster to collect.

structured insights

Automatically extracts NPS, CSAT, Product feedback, ratings, sentiment, dissatisfaction and opportunity areas, and churn and growth signals, while intelligently segmenting insights across client profiles and business tiers. No manual coding or analysis required.

exec-level clarity

Transforms those insights into an executive view, highlighting loyalty drivers, campaign-to-campaign trends, accounts at risk (dissatisfaction or churn), and emerging growth areas.

the Pulse model

VOÏA follows a pulse-based approach: 4 campaigns for one flat fee, giving more touchpoints than most SMBs ever need, and designed to fit real budgets. Unlike subscription-based tools, it reflects the true B2B rhythm: purposeful, periodic, and built for clarity, not noise.

instant activation. zero setup

No integrations or long onboarding. Launch a Voice Of Client campaign in a day, not weeks.

VOÏA features

    • GPT-powered conversational survey engine

    • Pre-validated Prompt Vertical Kits

    • Context-aware follow-up questions (dynamic branching)

    • Real-time processing and routing

    • Structured data extraction into survey metrics

    • Automatic KPIs score derivation

    • Sentiment analysis during interaction

    • Automatic segmentation analysis

    • Response validation and clarification

    • Native multi-language support

    • Upload transcripts from audio or video client meetings

    • AI-powered scoring, sentiment, and theme extraction

    • Detect churn and growth signals in executive sessions

    • Combine with survey data for a single account-centric source of truth

    • Automated KPI snapshots

    • Strategic insights

    • Campaign to campaign analysis for trend analysis and historical performance

    • Exports: PDF, Json

    • Add logo styling

    • Tenant-specific SMTP integration

    • Branded survey interfaces

    • Multi-language surveys

    • Real-time KPI visualization

    • Historical campaign-to-campaign analysis

    • Account based health analytics

    • Account trend analysis

    • Segmentation based insights

    • Explainable AI insights

    • Centralized participant repository

    • Participant search and filtering

    • Bulk import with validation

    • Individual participant creation, with validation

    • Duplicate detection

    • Complete participant communication history

    • Full lifecycle: Draft → Ready → Active → Completed

    • Automated or manual status transitions

    • Survey & communication customization

    • Campaign types: NPS, CSAT, Services, Pricing, Product feedback, Conversational, Traditional

    • Real-time response monitoring and completion rates

    • Roles: Admin, Manager, Viewer

    • Role-based access control

    • Real-time license usage tracking

    • Anniversary-based license lifecycles

    • License audit trails

    • Professional emails with delivery tracking

    • Failover to default SMTP

    • Branded email templates

    • Automated invitations, reminders and notifications

    • Bulk & Individual participant invitations with audit trails

    • JWT token authentication

    • Session-based authentication for business users

    • Optional response anonymization

    • Tenant-level data isolation

    • Comprehensive audit logging

    • Complete tenant data isolation

    • Custom branding and white-label capabilities

    • Up to 5 years of secure campaign storage

    • Track customer evolution over time

    • Never lose context

    • Compliance-ready archiving

    • Zero-effort continuity

    • Enables predictive intelligence for sharper forecasts.

    • Always-on reliability

    • Automatic backup & recovery

    • Elastic scalability

    • Data integrity & traceability

pricing

CORE

US $12,000 / year

  • 4 campaigns

  • 20 accounts

  • Full features set

Start narrow, go deep

Run four high-impact campaigns on the accounts that drive your revenue

plus

US $25,000 / year

  • 4 campaigns

  • 100 accounts

  • Full features set

Scale it smart

Extend VOÏA's insight across your entire client base without losing precision

MAX

Custom price

  • ∞ campaigns

  • ∞ accounts

  • Full features set

Built for complexity

Fully tailored to your scale, structure, and strategic priorities

frequently asked questions

  • VOÏA is built specifically for SMBs in B2B markets, where long-term relationships matter most and loyalty drivers are more strategic than transactional.

  • In B2B, feedback is about relationships, not transactions. Running four relational campaigns annually is more than enough to capture loyalty drivers, track account health, and uncover growth opportunities. If your business needs more campaigns, additional allocations are available.

  • Most VoC platforms charge ongoing subscriptions, even though feedback campaigns in B2B are run only a few times a year. With VOÏA, you pay a simple flat fee that covers your campaigns without hidden costs, a model that reflects how VoC is actually used in B2B.

  • A participant is a client or user invited to engage in a feedback conversation with VOÏA during a campaign. Each participant corresponds to one feedback session.

    Whether they respond or not, only completed conversations count toward your licensed capacity.

  • We continuously validate and integrate the latest AI models, ensuring VOÏA delivers accurate, contextual, and reliable insights. Our approach combines cutting-edge technology with practical business use.

  • We’ve got you covered. If your campaign requires:

    • More than your licensed number of participants (i.e., completed feedback conversations),

    • Or you wish to run larger, high-volume campaigns,

    We can accommodate additional capacity flexibly. Just reach out to our team and we’ll expand your plan for your specific campaign.

  • We don’t sell data ever. VOÏA only retains the minimum information needed to deliver safe, reliable insights, with strict safeguards to protect client privacy.

    VOÏA has implemented a meaningful set of security controls

    • Authentication — JWT token-based survey access, session-based business authentication, token expiration and invalidation

    • Access control — Role-based (Admin / Manager / Viewer), multi-tenant data isolation with strict business_account_id scoping

    • Data protection — Encrypted SMTP passwords, HTTPS enforced, response anonymization option

    • Rate limiting — IP-based, applied to token requests and sensitive endpoints

    • Audit logging — Comprehensive action tracking across all user types

    • Input validation — CSRF and XSS protections in place

    • Error monitoring — Sentry integration

  • VOÏA leverages the latest AI models and is continuously validated for accuracy. Our benchmarks tests consistenly show >95% accuracy.

    To ensure reliability, it also includes built-in safeguards that keep conversations natural and consistent, even in rare cases where clarification is needed.

Discover VOÏA in action

Try the interactive EXPERIENCE ↗